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FAQ (frequently asked questions):
  • Are you a manufacturer or distributor and can i visit your factory?

    Yes,we have factory and specialized in OEM/ODM for printer manufacturer.Welcome to visit our factory.

  • What is your differences?

    We focused on printing ink for 10years more and cooperating  with big printer manufacturer(wit-color, Locor etc.in China. The advantage of our products: stable, timely delivery, quality assurance, product diversification, be widely popular, unique and practical!

  • What is the MQQ?

    The MOQ is 1 piece. Generally, the more you order, the cheaper you get.

  • What is your principle for the samples?

    All Sample is free of charges. Even a little sample fee will be charged, but it can be returned after you place order.

  • How to get your samples?
    Please check the link of "services "option on home page,then click the "SAMPLE REQUEST". Write down all your sample requirements in the table.
  • What is the common Shipping Method??

    Please inform your receiving deadline, Best Shipping method will be advised. 

    Regular Shipping Method:

    For sample, Express suggested. e.g, DHL, FEDEX, UPS, etc.

    If Total weight is less than 200kg, Express suggested.

    If Total weight is over 200kg, Sea Shipping Suggested.

  • Do you offer guarantee for the products?

    Yes, we offer 18 month warranty to our products.

  • How to deal with the problem?

    Firstly, Our products are produced in strict quality control system and the defective rate is less than 0.5%.

    Secondly, we will help customer figure out what problem they are facing and solve it immediately if it is because they don't fully understand the product & its operation and play it in a wrong way.

    Thirdly, for real quality defective products, we will compensate or we can discuss the solution according to your requirements.

  • What is your terms of payment?

    T/T ,L/C or other flexible way.

  • Where can i find s a Material Safety Data Sheet (MSDS)?

    A link to request an MSDS is available on the service page under ”SUPPORT AND DOWNLOAD”.